Optimas Training | Useful Resources | Customer Service NVQ | Business Administration NVQ | Logistics NVQ

NVQ Background

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Business & Administration

NVQ Business & Administration Level 2

The NVQ in Business & Administration is aimed at anyone who is involved in a junior clerical, administrative or secretarial role either in the public or private sectors, looking to become a future team leader or business manager.

NVQ Business & Administration Level One

The Level 1 NVQ is aimed at anyone just beginning a career as an administrator, seeking a qualification to prove your skills at everyday office and administrative work.

NVQ Business & Administration Level Three

The Level 3 qualification is aimed at those with considerable experience working as an administrator, wanting a qualification to recognise the skills you've developed.

Principles of Business & Admin Level 2

This certificate covers the essentials of business administration, from event support to project management. Level 2 is designed for anyone who works or wants to work in a business support role.

Principles of Business and Admin Level 3

Level 3 certificate is aimed at individuals already working in an administrative role but looking to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

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Customer Services

NVQ Customer Service Level 1

This qualification will give those who deal with customers at any level increased confidence as well as the skills and techniques required to assist customers in a positive, friendly and proactive manner.

NVQ Customer Service Level 3

The level three Customer Services NVQ is aimed at learners with some experience of working in a customer-facing environment.

NVQ Retail Skills Level 2

The qualification encompasses both general and sector specific subject areas and even offers learners the opportunity to import units from other NVQs in order to maximise the relevancy of the qualification for every type of retail worker.

Certificate in Customer Service Level 1

The Level 1 certificate is aimed at individuals who are new to customer service and are looking to gain basic knowledge, understanding and experience of dealing with customers.

Diploma in Customer Service Level 3

The Level 3 certificate is ideal for individuals who can respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in implementation.

Certificate in Customer Service Level 2

The Level 2 certificate is aimed at individuals who have some experience in customer service and are able to handle more difficult customers. This qualification will help gain experience in making improvements to your team’s customer service.

Diploma in Customer Service Level 4

The Level 4 certificate is ideal for individuals who are responsible for developing and implementing customer-service strategies for a team, department or organisation. You are looking to develop the skills needed to manage and resolve challenging issues raised by customers.

Award in Customer Service Level 3

The Level 3 award is designed to help you enhance your skills in delivering effective customer service and develop the skills of others within a customer service environment.

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Cleaning & Support Services

NVQ Cleaning & Support Services Level 2

With the demand for well qualified and motivated staff growing rapidly the Level 2 NVQ in Cleaning & Support Services is the perfect tool to help maximise your staff’s potential.

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Learning & Development

NVQ Learning & Development Level 3

The equivalent of 2 A Levels, this qualification will be an invaluable addition to the portfolio of any training professional who wishes to further enhance their skills and broaden their area of expertise.

NVQ Learning & Development Level 4

The Level 4 NVQ is aimed at individuals involved in the management of learning and development provision, possibly looking to gain a further insight into evaluating the learning and development needs of your organisation.

NVQ Children's Care, Learning & Development Level 2

This NVQ is aimed at young people, older learners interested in starting a child-care career, or those working in a supporting role in childcare

NVQ Children's Care, Learning & Development Level 3

The Level 3 NVQ is ideal for childminders, day care supervisors, SureStart workers or community nursery nurses. You may or may not have some supervisory responsibilities

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Logistics

NVQ Carry & Deliver Goods

Carry and Deliver Goods is for candidates involved in the transport and delivery of goods by light vehicle, van, motor cycle or pedal cycle.

NVQ Logistics - Traffic Office Level 2

The NVQ in Traffic Office is aimed at anyone who has been working as a delivery driver or co-ordinator for some time, probably under supervision.

NVQ Logistics - Traffic Office Level 3

The NVQ in Traffic Office is aimed at anyone who has been working as a delivery driver or co-ordinator for some time, probably under supervision.

NVQ Logistics Level 2

The level 2 NVQ in Logistics enables learners to gain a thorough understanding of all things Logistics.

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Management

NVQ Management Level 3

This qualification aims to give participants an opportunity to develop their management performance, become more effective and to progress their career.

NVQ Diploma in Management Level 5

The equivalent of a second year Bachelor Degree, the Level 5 Diploma provides the methods and skills to address complex management problems.

Award in First Line Management

The Award in First Line Management is aimed at those moving into, or just starting out in first line management, and provides a good foundation for this role.

NVQ Personnel Management Level 4

The qualification aims to give participants an opportunity to develop their performance, become more effective and progress their personal career.

NVQ Diploma in Management Level 7

The Level 7 Diploma in management is aimed at senior managers looking to take their career to the next level by equipping themselves with the skills and knowledge necessary.

Award in Strategic Leadership Level 7

The ILM Level 7 Award in Strategic Leadership has been specially designed to give practising or potential senior managers and leaders critical evaluative skills for their formal development.

NVQ Team Leading Level 2

The ILM Level 2 NVQ Certificate in Team Leading has been designed for team leaders who have some personal autonomy and responsibility, and who collaborate with others to deliver work.

Diploma in Leadership for Health & Social Care Level 5

The qualification is aimed at managers, owners and leaders across a range of health and social care provision for children, adults or older people

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Sales

Certificate in Contact Centre Skills Level 2

This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre environment.

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Warehousing

NVQ Warehousing & Storage Level 2

As art of a suite of products covering the whole of the logistics industry, the NVQ Level 2 deals with all of the core activities within the Warehousing role including managing receipt, storage and dispatch of loads.

NVQ Warehousing & Logistics Level 3

the NVQ Level 3 deals with all of the core activities within the Warehousing role including managing receipt, storage and dispatch of loads, auditing stock levels and records and quality maintenance.

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Teaching

TAQA qualifications

These qualifications are for staff that are either working in or looking to gain entry to Assessment and Quality Assurance and replace the A1 and V1 assessor and verifier awards.

Continuing to Teach in the Lifelong Learning Sector (CTLLS)

This Level 3 or 4 qualification provides a firm practical foundation for all those in a teaching role, with learners being introduced to the key principals of teaching and learning.

Information Advice & Guidance Level 2

The level 2 NVQ in Information, Advice and Guidance Support will provide practical training and assessment to staff and individuals who have initial contact or are responsible for maintaining contact with clients, identifying their needs and providing advice and guidance.

Information Advice & Guidance Level 3

The level 3 NVQ in Information, Advice and Guidance is aimed individuals working directly with clients, disseminating information, advice or guidance.

Preparing to Teach in the Lifelong Learning Sector (PTLLS)

An Award in Preparing to Teach in the Lifelong Learning Sector covers the basics of teaching in continuing and adult education - including how to plan sessions, motivate learners and use a variety of assessment methods.

Information Advice & Guidance Level 4

The level 4 NVQ is ideal for experienced practitioner, possibly with management or training responsibilities.

Supporting Teaching and Learning in Schools Level 2

This qualification is designed for anyone who is either already working with school based children or would like to start.

Diploma in Specialist Support for Teaching & Learning in Schools

The Level 3 Diploma in Specialist Support for Teaching & Learning in Schools is part of the suite of qualifications designed to meet the needs of those already supporting children and young people in schools helping to develop the learner’s existing knowledge and understanding.

Certificate in Children and Young Peoples Workforce Level 2

This qualification is aimed at candidates who work, or want to work, in a range of children and young people’s settings, covering the age range of 0 - 19 years old, including care worker, childminder, nursery nurse or youth worker.

Diploma for Children and Young Peoples Workforce Level 3

The level three diploma aims to guide and assess development of knowledge and skills relating to Early Learning and Childcare, Social Care and the Learning Development and Support Services.

Paediatric First Aid

This paediatric first aid course meets the requirements of the Early Years foundation stage statutory framework. It focuses on emergency scenarios that are faced by professionals, including teachers, au pairs and playgroup leaders, looking after young children.

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General

Health & Safety in the Workplace

This ITOL approved Health and Safety training is essential for everyone in the workplace and is absolutely critical for those that act as fire wardens.

Certificate for IT Users Level 2

At the Level 2 certificate, you already have some IT skills, but want recognition for your skills, perhaps to help with a job search or as part of your professional development.

Certificate for IT Users Level 3

At Level 3, you already have plenty of IT skills, but want to learn the skills to perform more complex tasks using IT tools.

Diploma for IT Users Level 2

The Diploma, Level 2, is ideal for individuals looking to widen their knowledge and develop further IT skills.

Diploma for IT Users Level 3

The Diploma, Level 3, is ideal for individuals with plenty of existing IT knowledge, looking to learn the skills needed to perform more complex tasks using advanced IT tools.

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